We recognise that some customers are facing extreme financial difficulty and we don’t want anyone to worry about paying their water bill. If your circumstances have changed and you’re struggling, perhaps due to redundancy or being self-employed and unable to work, visit our help to pay page to see what help is available to you. We may be able to lower your water bill until you’re back on track.
The Money Advice Service provides wider support on managing money during coronavirus and what you are entitled to.