Coronavirus update for customers

We want to keep you informed about what we have been doing to ensure the safety of customers and colleagues during the coronavirus pandemic.

Last updated 12 October 2021

How has Wessex Water dealt with Covid-19?

We have followed the very latest government advice while continuing to supply safe drinking water and sewerage services as normal.

The World Health Organisation says there is no risk to tap water which is disinfected with chlorine to kill harmful bacteria as part of the treatment process.

While this has been a challenging time for everyone, we have implemented tried and tested plans to ensure the safe delivery of our services. 
You may have seen Wessex Water vans and workers out and about carrying out routine work where it is safe to do so or dealing with emergencies.

These individuals are ‘key workers’ so are permitted to be working in the highway, at our sites, or travelling to and from locations to ensure essential public services are maintained. Find out more about what our key workers are doing

We have focused on providing our essential services to customers which meant we had to cancel some non-urgent work at times. We’re sorry if this caused disruption but it was an important part of our plan to keep everything going as normal and keep our people safe. 

For essential work where we have to visit your property, such as clearing a sewer blockage or resolving a water supply issue, we request that you maintain a safe social distance from our workforce in line with the government's advice to protect both you and our colleagues.

We confirm we have complied with the government's guidance on managing the risk of Covid-19 with our five steps to safer working together.

Water quality information for businesses and organisations

Due to lockdown restrictions, a significant number of business and organisation premises have been forced to close, potentially causing water within the building’s plumbing system to become stagnant. This can cause water quality to deteriorate and there are potential risks to health using stagnant water. Water UK has published advice on the steps that should be taken when returning to buildings after prolonged inactivity.


Planned work and visiting your home

Extra support

Sewerage and using the toilet

Water supply and water quality

Getting in touch