Coronavirus update for customers

We want to keep you informed about what we are doing in response to the coronavirus outbreak. 

Last updated 07 April 2020

How is Wessex Water preparing to deal with COVID19?

We are following the very latest government advice to protect our customers and colleagues and to continue to supply safe drinking water and sewerage services as normal.  

The World Health Organisation says there is no risk to tap water which is disinfected with chlorine to kill harmful bacteria as part of the treatment process.  

While this is a challenging time for everyone, we have tried and tested plans which we have put into action to ensure our services are delivered safely. 

This means you might see Wessex Water vans and our workforce out and about working on our water supply and sewerage networks carrying out essential routine work or dealing with emergencies. These individuals are ‘key workers’ so are permitted to be working in the highway, at our sites, or travelling to and from locations to ensure essential public services are maintained.  Find out more about what our key workers are doing

We are focusing on our essential services to customers and it is likely that we might have to cancel some non-urgent work. We’re sorry if this causes some disruption but it’s an important part of our plan to keep everything going as normal and keep our people safe.


Planned work and visiting your home

Extra support

Sewerage and using the toilet

Water supply and water quality

Getting in touch


Coronavirus - stay home, protect the NHS, save lives