Coronavirus update for customers

We want to keep you informed about what we have been doing to ensure the safety of customers and colleagues during the coronavirus pandemic.

Last updated 16 June 2021

How has Wessex Water dealt with Covid-19?

We have followed the very latest government advice while continuing to supply safe drinking water and sewerage services as normal.

The World Health Organisation says there is no risk to tap water which is disinfected with chlorine to kill harmful bacteria as part of the treatment process.

While this has been a challenging time for everyone, we have implemented tried and tested plans to ensure the safe delivery of our services. 
You may have seen Wessex Water vans and workers out and about carrying out routine work where it is safe to do so or dealing with emergencies.

These individuals are ‘key workers’ so are permitted to be working in the highway, at our sites, or travelling to and from locations to ensure essential public services are maintained. Find out more about what our key workers are doing

We have focused on providing our essential services to customers which meant we had to cancel some non-urgent work at times. We’re sorry if this caused disruption but it was an important part of our plan to keep everything going as normal and keep our people safe. 

For essential work where we have to visit your property, such as clearing a sewer blockage or resolving a water supply issue, we request that you maintain a safe social distance from our workforce in line with the government's advice to protect both you and our colleagues.

We confirm we have complied with the government's guidance on managing the risk of Covid-19 with our five steps to safer working together.

Water quality information for businesses and organisations

Due to lockdown restrictions, a significant number of business and organisation premises have been forced to close, potentially causing water within the building’s plumbing system to become stagnant. This can cause water quality to deteriorate and there are potential risks to health using stagnant water. Water UK has published advice on the steps that should be taken when returning to buildings after prolonged inactivity.


Planned work and visiting your home

Extra support

Sewerage and using the toilet

Water supply and water quality

Getting in touch


Reservoirs and fisheries

In line with the government’s roadmap out of lockdown, our revised fishing dates are as follows:

  • Durleigh and Tucking Mill - 29 March to 23 December 2021
  • Sutton Bingham and West Pond - 30 March to 10 October 2021
  • Hawkridge – 31 March to 30 November 2021
  • Clatworthy – 1 April to 30 November 2021.

All anglers should book in advance and online where possible - see how to book online.

The fishing lodges remain open for access to toilet facilities and fish preparation areas only. Please do not congregate or loiter inside. Face coverings must be worn at all times inside the lodges, unless an exemption card is held, to ensure the safety of employees and visitors.

Our public car parks, picnic areas, toilets and permissive footpaths currently remain open for local people to exercise.

Our staff are available to help wherever possible, but please respect their working environment and do not enter offices. If you need help, we will meet you outside. 

How to stay safe during your visit  

Please do not visit if you are self-isolating, have been contacted by the Test and Trace service or showing any symptoms of Covid-19.

When visiting our sites please:

  • follow all government advice as issued at the time of your visit
  • follow signage around the site and instructions given by Wessex Water staff
  • wash your hands regularly and for 20 seconds. Sanitiser is also provided at the entry / exit of all buildings
  • wear a face covering in all indoor areas
  • consider the risks to yourself and others. It is recommended that you continue to stay two metres apart from people you do not live with where possible. Be aware that there may be narrow sections of paths or gateways, so stay alert and be considerate of other visitors who may be more at risk than yourself.
  • do not visit if the site is busy - consider an alternative venue or return another time
  • dispose of waste safely, including all rubbish, face masks or gloves after use. Where bins are not provided, please take all rubbish home with you
  • avoid loud talking, singing or shouting
  • observe all notices and follow instructions as some paths, areas or buildings (including fishing lodges) may be closed without warning
  • park sensibly and leave space between vehicles to ensure social distancing is maintained. This will also reduce the number of people on site and make everyone safer
  • maintain social distancing when using benches, play equipment or other site furniture and be aware it is not possible to clean these between each use
  • be considerate of others waiting, eg, moving on after five minutes where someone else is waiting
  • wipe down surfaces and play equipment following use, where possible, and use the sanitiser provided on site or bring your own.

Please note:

  • we reserve the right to ask anyone not following the above guidance to leave immediately
  • we may close our sites at any time and without notice if visitor numbers are too large or if people are not observing social distancing guidance or reservoir bylaws
  • we may need to change the way we operate at short notice and apologise for any inconvenience this may cause.

Please check our website and Facebook page for the latest information before making a visit.