Continuing to provide your essential service

Continuing to provide your essential service 

For the latest important customer information on coronavirus (Covid-19) read our live updates page. 

At Wessex Water our dedicated team is still working to ensure you continue to have safe and high-quality tap water and your wastewater is taken away.

Customer services working remotely
Here are Jody, Alfie, Brooke and Hannah working remotely and ready to take your call.

If you need to call us, we're still here to speak to you and help in any way we can. We don't want anyone to worry if they're in financial difficulty and struggling to pay their bill - and if you have a disability or long-term illness, you can register for free for Priority Services

Staying at home 

Don't forget you can help us by reporting any leaks in the street outside your home and continuing to only flush the three Ps – paper, poo and pee – to keep our sewers blockage free. We understand some people are using kitchen roll or facial tissues, that’s not a problem as long as it goes in the bin and not down the loo.  

If you're worried about using more water for washing hands you can always turn the tap off while you're adding the soap.

Maintaining essential services 

Day-to-day we're also continuing to work on construction projects, but only the ones where it is safe for our employees and contractors to maintain a safe distance from each other and the public in line with the government’s advice. 

Also, you might see us out and about fixing leaks or replacing ageing pipework. We are continuing to read meters as this is an essential service that allows us to monitor water usage and detect any leaks, avoiding the unnecessary wastage of water. 

Many of our colleagues are working by themselves, however, where they work with others, they will be maintaining a safe distance from each other and the public as much as possible. If you spot them working in the street, do give them a friendly wave from your window!

These individuals are ‘key workers’ so are permitted to be working in the highway, at our sites, or travelling to and from locations to ensure essential public services are maintained.

Dean at our depot stocking his van with emergency repair equipment.
Megan is among our colleagues carrying out essential visits to our water recycling centres.
Rob carrying out an emergency repair to fix a leak.

Helping others

We're working on various volunteering opportunities across our region for colleagues to get involved in from home or within their local community, if this can be done safely and the individuals are healthy.

We’ve partnered with Age UK Bath & North East Somerset to deliver hot lunches to vulnerable elderly people who are self-isolating in and around Bath, who would normally benefit from a vital lunch club service. Using surplus produce from the restaurant in our head office, delicious meals prepared by our caterers Baxter Storey have been transported around the city by a group of our volunteers.

One of our volunteers out and about delivering hot lunches to elderly people in isolation.

Many of our colleagues have also responded to the government who asked for 250,000 healthy volunteers to assist the NHS.

Keeping up to date

While you're at home, keep an eye on our social media channels for tips on staying healthy and hydrated and how to save water while working at home. Follow us on Facebook, Twitter and Instagram

Don't forget we’re still here for you, so please don’t hesitate to get in touch if you need us – you’ll find our contact details here.

We must keep on protecting each other - Hands, face, space