Customer challenge group

Customer Challenge Group

Central to our engagement with customers is the Wessex Water Customer Challenge Group (CCG) which brings together a range of stakeholders.

Chaired by Dan Rogerson, former Minister for Water, the Challenge Group comprises members from various organisations representing customers and stakeholders including CCW, Age UK, Citizens Advice and the Environment Agency.

Formerly known as the Wessex Water Partnership, the group has been operating since 2016.

Meeting three to four times each year, the group’s main role includes monitoring and reporting on how we deliver our services as well as providing advice and challenging us on these key areas:

  • any proposal to share outperformance with customers
  • policy such as customer engagement, customer service, affordability, vulnerability and tariffs 
  • our preparation for the next price review and business plan for 2025-2030.

Find out more at the Wessex Water Customer Challenge Group website.