Media enquiries

Press office

Based at our operations centre in Bath, the press office deals with all media enquiries relating to the company and employees.

You can contact the press office on 01225 526329 (Monday to Friday, 8.30am to 5pm) or email

For out of hours enquiries the on-call press officer can be contacted via the control room on 0345 600 4 600.

Please note that the press office deals only with enquiries from members of the media.

Customers who would like information about the company should contact customer services on 0345 600 4 600 (Monday to Friday, 8am to 6pm, emergency service at other times).


Please contact the press office for a selection of images that could be used to support news stories and features.