For the benefit of our customers and communities, the environment, our employees and investors, it is crucial that as a long-term business we  consider the future carefully.

In fact it is integral to our work as demonstrated by the following:

  • our water resources management plans look ahead to the next 25 years
  • our regulated business plans are set in the context of long-term trends as well as immediate concerns
  • when planning new infrastructure we always ask whether it will be fit for purpose throughout its expected life
  • our Futures Panel brings together a group of experts who help us to explore challenges and opportunities we expect to face in the years ahead.

We are not simply passive observers of emerging trends and phenomena. To be truly resilient and fit for the future, we aim to anticipate likely changes and actively respond as they occur.

Futures report

With this long-term perspective plus the rapid pace of change we are experiencing, we produced a futures report in 2017 to gather our views together.

We have now updated that report in 2019 to cover a range of topics including:

  • an account of how we prepare our 25 year water resources management plan
  • an overview of our business plan for 2020-25
  • profiles of two exciting areas of technology: aerial survey and artificial intelligence. 

To read our 2019 futures report and our first report see related downloads.

Futures panel

Our futures panel is a key part of our strategic thinking. It provides a horizon scanning role, is a place of constructive debate, and offers guidance on a range of long-term challenges and opportunities. 

Each meeting focuses on a single topic, with a synopsis reported to Wessex Water’s board of directors. 

Over the past 18 months or so the panel has explored the following issues:

  • digital and customers - how should we respond to the growing variety and volume of online transactions made between customers and service providers such as ourselves?
  • trust and legitimacy - how might we respond to changing public perceptions about businesses and discussions about re-nationalisation of water companies? 

To read more about the panel’s work in our 2019 futures report see related downloads.