Spotted a leak on our network?
We also want to hear from you if you spot a leak on our network. If you see a leak in the road, report it here.
* Need to know
To qualify for the £30 leak reward, the leak must be on the private supply pipe – the section of the pipe between the stop tap and the point at which it enters the property. This section of pipework is the homeowner’s responsibility but we will repair it for free subject to our free leak repair service conditions.
The leak reward will be credited to your account only if we can fix the leak. If the leak has affected your bill you will also be entitled to a leak allowance for water and sewerage services. Our billing team will amend your account once you’ve contacted us.
Water leaks found inside the home or on our water supply network are not part of our doorstep leak reward scheme. If you see a leak in the road, report it here.
We reserve the right to withdraw this offer at any time