Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
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  • Changes to your account in 2017

    Since April 2017 businesses and other non-household customers have been able to choose their water and sewerage retailer. This was driven by a government initiative called Open Water to encourage competition in the water industry as well as better, more tailored services for non-household customers. It has created the largest water market in the world and has been the biggest change to the UK water industry since privatisation.

    Watch what's happening

    How does it work?

    We and other water companies are wholesalers for non-household customers in our region and will continue to supply them with same water as well as take away and treat their waste. Meanwhile retailers have entered the market and compete for these customers.

    2017 Changes to your account

    What happens to my account?

    Like most other water companies, we have set up our own retailer alongside Bristol Water called water2business. If you are a non-household customer in our region your account will have been transferred automatically to water2business on 1 April 2017 and you will notice that your bills will be sent from them.

    From 1 April onwards you will be entitled to switch to a different retailer at any time for free.

    To make sure you get the best option for your business or non-household property, we would recommend you take the time to identify what you want from your water and sewerage provider and review your current usage, bills and meter readings.

    Day-to-day operational enquiries will be managed by your retailer, however we will communicate with you directly during an emergency or operational incident.

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