If you are a household customer who has requested to have a meter fitted, you may want to go back to paying unmetered charges.
If you switched to a meter in the last two years you are covered by our Money Back Guarantee. You can go back to unmetered charges at any time during the first two years with the cut-off date being 30 days following the bill at the end of your second year. To qualify for the Money Back Guarantee you must keep your meter for the full two years and then ask to switch back.
If you have been billed for over two years on metered charges you can still switch back to unmetered charges but you will not qualify for the Money Back Guarantee. If you choose to return to unmetered charging, you'll have to pay for water and sewerage services used up to that date.
You are unable to switch back to unmetered charges if you have had a meter fitted through our change of occupier scheme.
If you would like to switch back to unmetered charges please complete our form or call us on 01225 528222
The meter will stay in the ground but will not be used for billing.