This is our promise that if you don't save money after two years with a meter, you can revert back as if you had never switched. We will credit any overpayments.
At the end of the first two years after switching to a meter, if you've paid more we'll show you a comparison between your metered charge and what you would have paid as an unmetered customer.
If after two years you decide to revert back, the Money Back Guarantee means you can go back to being unmetered again as if you'd never had a meter and we will credit any overpayments*.
*The overpayment will be credited towards your new unmetered bill. Following this, if your account is still in credit, we will refund any overpayment.
You can revert back at any time during your first two years with the cut-off date being
30 days following the bill at the end of the second year. To qualify for the guarantee, you
must keep the meter for the full two years and then ask to revert.
The guarantee is only available to customers who switched after 28 December 2017 and does not apply if you've had a meter fitted through our change of occupancy scheme. Other terms and conditions also apply.