Active
Incidents
17/10/2025
12:18am
Reference: 063890429001
Type of incident: Bursts And No Water

We’re investigating a leak and aim to resolve this as quickly as possible.

We apologise for any inconvenience.

If your water supply has been interrupted by an unplanned issue, find out what you can expect from us and how we manage incidents.

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Keep using water wisely all year round

Try some of our easy tips to save water, such as checking your loo for leaks and taking shorter showers.

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How can we help you today?

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Changes to your bill

On 1 April 2025, our charges increased. Find out why and what this means for your bill.

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What's going on in your area?

Get the latest information about reported incidents and work taking place near you.

Check recent storm overflow discharges

We have installed monitors on all storm overflows in our region.

These monitors feed into our interactive map, which shows where they are and provides live information about when they operate. The discharge data is refreshed every 15 minutes.

It also shows rainfall levels and provides alerts about storm overflows impacted by high groundwater levels, which can cause discharges during dry weather.

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Help paying your bills

We've helped more than 49,000 customers who were struggling to afford their bills or repay their debt. View our full range of support available.

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Need extra support?

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Your water supply

If we need to turn your water supply off to carry out work we will let you know by your preferred contact method.

Your bill and other information

If you need extra support in the way we communicate with you we can send your bills or service information to a carer, family member or friend.

Reading your meter

We can help if you have trouble reading your meter. We usually take two meter readings a year to calculate your bills.

Visiting your home

You can set up a password and we’ll use it every time we visit you to help prevent identity fraud.

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