Active
Incidents
27/07/2025
12:02am
Reference: 063637460001
Type of incident: Leak Reported

We’re investigating an issue with the water supply and aim to resolve this as quickly as possible. We apologise for any inconvenience.

When supplies are restored, you may experience discoloured water.

See guidance on how to clear discoloured water.

If your water supply has been interrupted by an unplanned issue, find out what you can expect from us and how we manage incidents.

View all incidents

Please use water wisely this summer

Due to the current hot weather, it’s important to use water responsibly to help keep it flowing for everyone.

Water saving advice
Water saving advice

How can we help you today?

  • Moving home

    Are you a new customer, moving home or closing your account?

    Moving home

  • Report a problem

    If you have spotted a problem, please let us know.

    Report a problem

  • Pay your bill

    Pay your bill in a way that suits you.

    Ways to pay

  • Online billing

    Register or sign in to your online account.

    Sign in

Changes to your bill

On 1 April 2025, our charges increased. Find out why and what this means for your bill.

Bill changes

What's going on in your area?

Get the latest information about reported incidents and work taking place near you.

Check recent storm overflow discharges

We have installed monitors on all storm overflows in our region.

These monitors feed into our interactive map, which shows where they are and provides live information about when they operate. The discharge data is refreshed every 15 minutes.

It also shows rainfall levels and provides alerts about storm overflows impacted by high groundwater levels, which can cause discharges during dry weather.

Open coast and rivers watch map
Chisel beach on a sunny day

Help paying your bills

We've helped more than 49,000 customers who were struggling to afford their bills or repay their debt. View our full range of support available.

Help to pay your bill

Need extra support?

If you require additional support from us due to age, ill health, disability, mental health or a temporary change in your personal situation, sign up for Priority Services for free so that we can help.

Your water supply

If we need to turn your water supply off to carry out work we will let you know by your preferred contact method.

Your bill and other information

If you need extra support in the way we communicate with you we can send your bills or service information to a carer, family member or friend.

Reading your meter

We can help if you have trouble reading your meter. We usually take two meter readings a year to calculate your bills.

Visiting your home

You can set up a password and we’ll use it every time we visit you to help prevent identity fraud.

Priority Services
Wessex Water Employee Delivering Bottled Water

Latest from us

Wessex Water logo in colour

Wessex Water records strong customer performance

Wessex Water continues to lead the way for customer service across the water industry.
Anglers In A Boat Fishing

A new split season for Sutton Bingham Reservoir

Following trials in 2023 and 2024, we have come to the decision to start a split season to provide a wider range of fishing experiences throughout the season.
Wessex Water logo in colour

Partners Programme plays part in biodiversity drive

We have provided new partnership funding to support organisations committed to conserving and enhancing biodiversity and aquatic habitats across the region.
Trustpilot