Our charges
View our 2025-26 household charges and learn more about what you pay for, how we set our charges, and the help available.
Check what services you receive from us
How you are charged will depend on whether we provide your water and/or sewerage services.
Use our postcode checker to find out what services you receive from us.
What we charge you for
Depending on what services you receive from us, your bill will be made up of a combination of the following charges.
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Water
The charge for supplying your home with fresh tap water.
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Sewerage
The charge for taking away and cleaning your wastewater.
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Rainwater
The charge for removing rainwater from properties and roads.
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Standing charges
The charge for other services such as billing and support.
Find your charges
Select the way your home is billed to find your charges.
Metered charges 2025-26
Customers with a meter are charged based on their water usage.
Unmetered charges 2025-26
Customers without a meter are charged based on their property’s rateable value.
Assessed charges
If you apply for a meter but we are unable to fit one, you will be offered an assessed charge – find out what they are and how we calculate them.
Changes to our charges
On 1 April 2025, our charges increased. Find out why and what this means for your bill.
How our charges are set
Our charges are set annually according to price limits agreed with Ofwat, the industry regulator, every five years.
Learn more about how this process works and how it influences what you pay.
Help to pay your bill
If you need help paying your bill, we are here for you.
View our help-to-pay schemes to learn about the range of support we offer.
Document download
For more information on our household charges, please download our documents.
Household scheme of charges - Wessex Water 2025-26
household-charges-scheme-2025-26.pdf - (526kb)