Plumbing

You're responsible for ensuring the design and materials used for the plumbing inside your home meets the national legal requirements.

Plumbing responsibility

Your plumbing fixtures must meet Water Supply (Water Fittings) Regulations 1999.

This applies to all plumbing fixtures, eg, pipes, taps, tanks, toilets and appliances, and also includes the service pipe from your house to the external stop tap.

Sometimes we can help with leaks on your service pipe. Find out more about our free leak repair service.

Making changes to your plumbing

There are certain water systems that you must tell us about before you begin installation work, eg, rainwater harvesting systems.

Find out more about how to notify us and see a list of installations we must be told about.

You are responsible for the repair and maintenance of the plumbing system, so it is worth checking your insurance policy to make sure you are covered adequately.

Plumbing regulations

The Water Supply (Water Fittings) Regulations 1999 set out the legal requirements for all plumbing systems, water fittings and water-using appliances within your property.

Plumbing notifications

Regulations mean that if you are installing or altering your plumbing system you have to tell us before you begin work.

Find a plumber

If you are looking for an approved plumber WaterSafe can help.

Misconnected sewers

Dirty water from your home could be draining into the wrong sewer, causing pollution to local rivers and beaches.

How to prepare your home for winter

Get your home ready for cold weather to prevent frozen and burst pipes

Taste and odour of your water

Drinking water comes from lots of different sources, each with their own distinct taste due to the natural minerals it has.

Portable standpipe hire

To access a temporary water supply from our water distribution network, you will need to hire a portable standpipe.

Reduced Pressure Zone valves

Reduced Pressure Zone (RPZ) valves are installed to prevent the backflow of fluids that represent a significant health hazard (fluid category 4).

Supplying water at public events

If you are planning a public event or festival, we may be able to provide you with a temporary water supply.