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Help paying your bill

We’ve got your back. View the full range of financial support on offer.

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Beat the freeze

Find out what to do to prepare your home for winter

Cold weather advice

Extra support when you need it

Register for Priority Services if you have additional needs

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Refill not landfill

Top up your reusable bottle at our water refill points

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I'm moving house. What do I do next?

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Report a problem

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What's going on in your area?

Get the latest information about reported incidents and work taking place near you.

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Water saving

Use water wisely

Find out how you can save water in your home and garden

Pay your bill online

If you have a credit or debit card, you can make a payment online.

Bathing waters 96% clean Surfer
Find out more about your local beach
We have a 99.9% water quality rating Water glass
Check your water quality

Our purpose and values

Our customers, the environment and our employees are at the heart of our business. Read about our purpose and values.

Read our purpose and values
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More than 25,000 people are now paying lower bills

We've helped more than 37,000 customers who were struggling to pay their bills and 25,000 of those are now paying lower bills. If you are finding it difficult to pay your bill, get in contact with us today.

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