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Moving home
Are you a new customer, moving home or closing your account?
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Report a problem
If you have spotted a problem, please let us know.
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Pay your bill
Pay your bill in a way that suits you.
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Online billing
Register or sign in to your online account.
Changes to your bill
On 1 April 2025, our charges increased. Find out why and what this means for your bill.
What's going on in your area?
Get the latest information about reported incidents and work taking place near you.
Check recent storm overflow discharges
We have installed monitors on all storm overflows in our region.
These monitors feed into our interactive map, which shows where they are and provides live information about when they operate. The discharge data is refreshed every 15 minutes.
It also shows rainfall levels and provides alerts about storm overflows impacted by high groundwater levels, which can cause discharges during dry weather.
Help paying your bills
We've helped more than 49,000 customers who were struggling to afford their bills or repay their debt. View our full range of support available.
Need extra support?
If you require additional support from us due to age, ill health, disability, mental health or a temporary change in your personal situation, sign up for Priority Services for free so that we can help.
Your water supply
If we need to turn your water supply off to carry out work we will let you know by your preferred contact method.
Your bill and other information
If you need extra support in the way we communicate with you we can send your bills or service information to a carer, family member or friend.
Reading your meter
We can help if you have trouble reading your meter. We usually take two meter readings a year to calculate your bills.
Visiting your home
You can set up a password and we’ll use it every time we visit you to help prevent identity fraud.
