Prepare your home for cold weather

Follow our advice to avoid frozen pipes this winter

Lagging pipes

How can we help you today?

What's going on in your area?

Get the latest information about reported incidents and work taking place near you.

Help paying your bills

We've helped more than 49,000 customers who were struggling to afford their bills or repay their debt. View our full range of support available.

Need extra support?

If you or anyone you know needs extra support due to age, ill health or disability, sign up to Priority Services for free so we can help.

Your water supply

If we need to turn your water supply off to carry out work we will let you know by your preferred contact method.

Your bill and other information

If you need extra support in the way we communicate with you we can send your bills or service information to a carer, family member or friend.

Reading your meter

We can help if you have trouble reading your meter. We usually take two meter readings a year to calculate your bills.

Visiting your home

You can set up a password and we’ll use it every time we visit you to help prevent identity fraud.

Employee delivering water