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  • Our charges

    Each year we set our charges according to price limits that we agree with the industry regulator Ofwat every five years. In 2014 prices were set for the period between 2015 and 2020.

    Within these limits, we may need to change individual charges by different amounts so that charges to customers are fair in reflecting the cost of the services. It means that the increase in unmetered charges can be less or more than those for metered services.

    Since 2015 Ofwat has said that if we receive more income than we had expected, for example, if a dry summer prompts customers in metered properties to use more water in their gardens, the following year we have to return that extra amount to customers through slightly lower bills than we had planned.

    We have slightly over-recovered our allowed revenue in the previous year so we are returning this same amount to customers in our 2018/19 charges.

    This year charges are increasing by around 3%. Your bill will change by more or less depending on the service you receive from us, how much water you use if your property is metered or the rateable value of your property if it is unmetered.

    From 1 April 2018

    Metered charges
     Water Supply     Sewerage     
     Meter size  Standing charge 
    per annum
     Volumetric charge 
    per cubic metre
     Full standing charge 
    per annum
    Full standing charge* 
    per annum 
    Volumetric charge 
    per cubic metre 
    less than 25mm  £24 £2.2094 £56  £35 £1.8638 


    WaterSure Plus
       Water supply Sewerage 
    Charge per annum  £211 £211
    Unmetered charges
       Water supply Sewerage 
    Standing charge per annum   £7 £7 
    Poundage charge per £ of rateable value (RV) of the property   
    Full  £1.8952 £1.6089
    Abated*   - £1.4843
    Thames Water area**   - £1.6707
    Garden sprinklers and similar unattended devices per annum***   £114  -
    Surface water only charge per annum   - £47


    * The abated standing charge is payable where no part of the property is connected for surface water drainage.  
    ** No standing charge will be made in the Thames Water area.  
    *** We require sprinkler users to be metered where possible. 


    From 1 April 2017

    Metered charges
     Water Supply     Sewerage     
     Meter size  Standing charge
    per annum
     Volumetric charge
    per cubic metre
     Full standing charge
    per annum
    Full standing charge*
    per annum 
    Volumetric charge
    per cubic metre 
    less than 25mm  £24 £2.1721  £54  £34  £1.8448 


    WaterSure Plus
       Water supply Sewerage 
    Charge per annum  £206  £206 
    Unmetered charges
       Water supply Sewerage 
    Standing charge per annum   £7 £7 
    Poundage charge per £ of rateable value (RV) of the property   
    Full  £1.8351 £1.5679 
    Abated*   - £1.4492 
    Thames Water area**   - £1.6287 
    Garden sprinklers and similar unattended devices per annum***   £110  -
    Surface water only charge per annum   - £45 


    * The abated standing charge is payable where no part of the property is connected for surface water drainage. 
    ** No standing charge will be made in the Thames Water area. 
    *** We require sprinkler users to be metered where possible.

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