Our promise to you
We aim to provide you with the very highest levels of service and want to give you the best possible experience when dealing with us.
If we fail to meet our standards of service we will compensate you.
By law our industry has to maintain certain standards but we aim to go beyond these by offering you one of the best overall guarantees in the water sector.
Our Promise to household leaflet outlines the length of time we’ll take to respond to contacts and incidents and how much we’ll pay if we fail to meet our promises.