Got a leak?
Typically we can fix a leak on your private supply pipe free of charge – usually we will do this within 10 working days or sooner.
There will be times when it might take longer as we prioritise fixing larger leaks on mains or helping customers with an emergency such as no water.
Please bear with us if we can’t book an appointment with you for a while or if we have to wait for consent from the landowner or approval to use traffic lights.
Fixed in four steps
Step 1: Report the leak. If you send us a picture of the leak it might help us to get the right team to you as quickly as possible
Step 2: If we think we can help we’ll arrange a visit as soon as possible from one of our leak teams.
Step 3: We'll investigate the leak, locate it and tell you whether we can repair it for free.
Step 4: We'll send a specialist team to repair your leak for free. We may have to return to reinstate the area.