Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
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  • Moving home

    If you are a Wessex Water and/or Bristol Water customer, you can let us know you are moving home using our online form: 

    Moving home form

    Information you'll need when completing the form includes:

    • your customer number if you are moving out
    • the date you are moving in or out of the property
    • your new address if you are moving in
    • your initial meter reading if you moving into a metered property*
    • your final meter reading if you are moving out of a metered property*.  

    If a different company supplies your water, please contact that company to advise them of your change of address.

    Moving house

    * Learn how to find and read your meter. If you are unable to obtain a reading, please contact us to arrange a meter reader to visit. We will read the meter on the weekday you move provided you give us five working days’ notice.

    Change of occupancy

    From October 2016 we aim to install a water meter on properties which are currently unmetered when there is a change of occupier following a property sale or a new tenancy.

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