Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

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  • Moving home

    If you are a Wessex Water and/or Bristol Water customer, you can let us know you are moving home using our online form: 

    Moving home form

    Information you'll need when completing the form includes:

    • your customer number if you are moving out
    • the date you are moving in or out of the property
    • your new address if you are moving in
    • your initial meter reading if you moving into a metered property*
    • your final meter reading if you are moving out of a metered property*.  

    If a different company supplies your water, please contact that company to advise them of your change of address.

    Moving house

    * Learn how to find and read your meter. If you are unable to obtain a reading, please contact us to arrange a meter reader to visit. We will read the meter on the weekday you move provided you give us five working days’ notice.

    Change of occupancy

    We now install a water meter on properties which are currently unmetered when there is a change of occupier following a property sale or a new tenancy.

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