Choose from a number of options to pay your bill and update your details through your online account.
If you are experiencing an issue with our services or require additional support, see our advice and discover how we can help.
Plan a day out at one of our sites and learn about the support available for local communities.
We provide a great supportive experience to every customer with the highest level of customer service.
We aim to provide you with the very highest levels of service, but if we don’t meet our promises you could be entitled to compensation.
If you need additional support due to age, ill health, disability, mental health or a temporary change in your personal situation, we are here to help.
How to make a complaint
We’re sorry you feel you need to complain to us – let us know if you think our service has fallen below its usual standards and we will do everything we can to resolve it.
Water Redress Scheme
The Water Redress Scheme provides an independent binding decision regarding unresolved complaints.
Make an insurance claim
If you have suffered an injury or experienced damage to your property or vehicle and you think we are responsible, you can make an insurance claim.