We will clean affected areas of sewage debris as much as we can – it's best to avoid using them until we've finished.
We'll disinfect hard surfaces such as paths, patios and drives, but we recommend you keep off these until they are dry or until the following day.
We don’t normally disinfect lawns and borders as this can kill plants and do more harm than good. We may need to return to clean these areas thoroughly when the ground and any remaining debris has dried out.
We may replace turf, gravel or other garden surfaces as necessary. Most contaminants are on or near the surface and will be exposed to the sun’s ultraviolet radiation which is effective at killing bacteria.
You should avoid using affected areas of lawn, borders or gravel for long enough to allow the sewage to decay naturally. This will usually take a month but may differ depending on individual circumstances.
We will let you know how long this may take when we do the clean-up. If you need to access the area you should take precautions and we can advise you of these.