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  • Business plan 2020-2025

    Our business plan for 2020-2025 sets out proposals on how we intend to further improve water and sewerage services over future years.

    To put our plan together we carried out our biggest ever consultation with customers, with more than 140,000 people providing feedback through surveys and independent focus groups giving their views on bills and services, including the views of our have your say panel.

    Our video explains more about our business plan and how we’ll be improving services for you and the environment.  

    We are proposing a big increase in investment -  £1.4 billion - in areas that customers have told us are most important to them.  

    Meanwhile, under our plans, bills, after allowing for inflation, will be no more in 2025 than what they are today.

    An independent group, the Wessex Water Partnership, ensured customer views were properly reflected when it came to developing our plan.

    Business Plan 2020-2025

    What happens next?

    Ofwat will now scrutinise our business plan over the coming months to make sure we have properly reflected customers' views and we are spending money efficiently, including our cost adjustment claims.

    We'll continue to keep you informed of more detailed plans as they develop and, importantly, share how your views have been taken on board. We will do this through our customer magazine, website and social media channels.

    How can you find out about our proposed performance?

    We have worked with customers to come up with a set of commitments that can be used to monitor our performance. You can see all of our proposals on our website. 

    Our future performance

     You can also see how our current performance compares with other water companies by visiting Discover Water.

    Downloads and related content

    Other documents

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