Contact us
Contact us
Billing enquiry
If you have a question about your bill, your account or want to tell us that you are moving.
Monday to Friday, 8am to 8pm*, Saturday, 8am - 2pm (for non-household billing enquiries, please contact your retailer).
*not including bank holidays
Call 0345 600 3 600
Water supply and sewerage enquiry
If you have a question about or an issue with your water supply or sewerage.
Monday to Friday, 8am to 6pm* (emergencies only at other times)
*not including bank holidays
Report a problem | Make an enquiry
Call 0345 600 4 600
Customer engagement
For more information on other contact numbers, please see below:
We may record telephone calls to our contact centres for quality, security and training purposes.
Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider.