Bills and accounts
Choose from a number of options to pay your bill and update your details through your online account.
Help and advice
If you are experiencing an issue with our services or require additional support, see our advice and discover how we can help.
Visit and learn
Plan a day out at one of our sites and learn about the support available for local communities.
Tell us why you are getting in touch, and we will provide you with the information you need and the contact details of the relevant team.
You can find the information or advice you are looking for on our most popular webpages related to your bill or account:
Moving home | Your bill | Charges | Online account | Pay your bill | Problems paying | Priority Services | Surface water drainage | Send a meter reading | Apply for a water meter | Tell us about a bereavement
You may also find an answer to you your question in our frequently asked questions (FAQ) Hub - it contains lots of helpful information and is the quickest way to find an answer.
0345 600 3 600
Our contact number hours are:
We may record telephone calls to our contact centres for quality, security and training purposes.
Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider.
Use our video call service: Sign Live is a free service that will connect you to a qualified online BSL interpreter.
Use our text relay service: Relay UK is a free phone service for anyone who has difficulty hearing or speaking.
You can contact us by email – simply complete our online form. Remember to give as much information as you can so we can deal with your query quickly. We will reply within five working days.
Make an enquiry
Our online form is the easiest way to tell us you are moving.
Let us know you are moving
If you are new to us, welcome to Wessex Water! Find out how to set up an account and what to do next.
You can find the information or advice you are looking for on our most popular webpages related to water supply issues:
Emergencies | Water quality | Leakage | Water meters | Save water | Plumbing
You may also find an answer to your question in our frequently asked questions (FAQ) Hub - it contains lots of helpful information and is the quickest way to find an answer.
If you can’t find the answer you’re looking for, you can also report a problem.
If you didn’t find the answer in our FAQ Hub, you can chat to one of our team who will help.
Live chat is available from Monday to Friday, 8am to 6pm (excluding bank holidays).
0345 600 4 600
For emergencies, such as leaks and water outages, you can contact us 24/7 on this number.
You can find the information or advice you are looking for on our most popular webpages related to sewerage issues:
Emergencies | Blocked sewer | Sewer flooding | Find a plumber
Wessex Water, Kennet Way, Trowbridge, Wiltshire, BA14 8RN
Wessex Water, Riverside, Chilton Trinity, Bridgwater, TA6 3JS
Wessex Water, Poole STW, Cabot Lane, Poole, BH17 7BX
Please only contact us at the following times, except for emergencies.
If you strike a sewer/supply asset then please call us - 24 hours
Our laboratory is open:
We are open every day for the delivery of drinking water samples and from Monday to Friday for wastewater/effluent samples.
If samples are likely to be delivered on weekends or later than one hour before our closing times, please contact us so the necessary arrangements can be made to receive and process your samples appropriately.
Email or call the Customer Liaison Administrator on 01225 526725 (Monday to Friday, 9am to 4.45pm; you will reach the voicemail outside these hours).
Please note that this number is for the scientific centre only.
You can also write to the Customer Liaison Administrator, Wessex Water Scientific Centre, Mead Lane, Saltford, Bristol BS31 3ER
Find out more about how we can help through our sampling service.
Please contact your retailer if you have a billing or general query.
In the event of an emergency, please call us on 0345 600 4 600
Before calling us, please read our guidance for emergencies
Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider. To protect you and your staff, calls may be recorded.
Telephone: 01225 528234
Write to: Wholesale Finance, Wessex Water, Claverton Down, Bath BA2 7WW
Telephone: 0330 123 1122 (Monday to Friday, 7.30am to 6pm)
Write to: Wholesale Service Desk, Wessex Water, Claverton Down, Bath BA2 7WW
We’re sorry that you want to make a complaint.
Our simple complaints procedure explains how to make a complaint and how we will ensure it is dealt with promptly.
If you plan on visiting our operations centre, see our guidance on how to find us.
If you find something not working on our website, please let us know.
Please complete our online form to provide your feedback. Whether your experience was good or bad, we would like to hear from you.
If you have a question about one of our vacancies or would like to find out more about our career opportunities, please get in touch.
If you require additional support from us due to age, ill health, disability, mental health or even a temporary change in your personal situation you can sign up for Priority Services.