Contact us

Pay your bill online or over the phone (24 hours and automated)

Call: 0345 600 1 019

You will need your 13-digit payment reference number and debit/credit card.

Call: 0345 600 3 600

Monday to Friday, 8am to 6pm.

Make an enquiry

We will reply to your email within five working days.

If you have a more urgent question about your bill, please call us so we can help you straight away.

BWBSL, 1 Clevedon Walk, Nailsea, Bristol BS48 1WA

For queries about: your bill  | payment arrangements | metering | moving house | problems paying | high water use | Priority Services (formerly Customer Care Plus)

Call: 0345 600 6 600

When connected press:

1 - switch to a meter leaflet

2 - surface water drainage leaflet

3 - charges explained leaflet

4 - submit a meter reading after an estimated bill

5 - information on rateable value charging.

Call: 0345 600 4 600

Monday to Friday, 8am to 6pm, emergencies only at other times.

Report a problem

For queries about: loss of supply | water quality problem | sewage flooding and blockages

Sewage floodline (to report flooding in a property)

Call: 0345 600 4 600

Report a leak (24 hours)

Call: 0345 600 4 600

Report a leak on our form

Trade effluent queries (not related to billing)

trade.effluent@wessexwater.co.uk

If you are deaf, hard of hearing or have speech difficulties, you may want to use our Text Relay service.

To make a call from a textphone, dial 18001 and then:

Billing and account enquiries

Call: 0345 600 3 600

Water supply or sewerage enquiries.

Call: 0345 600 4 600

To make a call from a telephone, dial 18002 and then the number you require. A Text Relay operator will join the call and act as our interpreter.

Call: 01225 526000

(Monday to Friday, 8.30am to 5pm)

For general enquiries email info@wessexwater.co.uk

For water supply or sewerage services call 0345 600 4 600 (24/7 for emergencies only) or report a problem.

For billing Enquiries call 0345 600 3 600 or submit an enquiry.

Wessex Water, Claverton Down, Bath BA2 7WW.

More about the operations centre.

Please complete our enquiry form with any technical queries or questions specifically relating to the website

We’re really sorry you feel you need to complain to us. If you have a complaint about your water supply or sewerage service, call: 0345 600 4 600 or email operational.enquiries@wessexwater.co.uk

If you have a complaint about your bill, call: 0345 600 3 600 or email customer.services@wessexwater.co.uk

If you call us, we will try to resolve your complaint there and then, you can view our complaint procedure. If this is not possible we will make sure you receive a response within 10 working days. View the Wessex Water Promises.

Surveys are carried out to ensure we offer the best possible customer service. The water services regulator Ofwat also conducts surveys, which is perfectly permissible under the water industry rules. To find out how we use you personal data visit: wessexwater.co.uk/privacy-policy.