Assessment of compensation
We will pay statutory compensation for business losses in certain instances. This will depend upon the circumstances of each case and the associated legal rules.
If you believe you have suffered a business loss as a result of our works in the highway and that you are entitled to statutory compensation please contact us.
We will acknowledge receipt of an enquiry within 10 working days and advise of the information we will need to consider a claim. This information may vary depending upon the nature of business loss but will generally include:
- weekly or monthly trading figures for the claim period and (where applicable) the preceding three full years
- whether the business is VAT registered and (where applicable) copies of the returns for claim period and preceding three years
- the last two profit and loss accounts. These should be audited or agreed with the Inland Revenue and certified by your accountant.
If the nature of the claim is particularly complex we may require additional information to support it and this may include trading figures after completion of our works.
Upon receipt of a fully supported claim we will endeavour to make an offer of settlement as soon as possible or give reasons for rejecting the claim. The timescale for this process will vary depending upon the nature of the claim, complexity of information required and extent of liability. We will let you know how long we think it will take to complete our assessment and, where possible, we will try to complete it within three months.