Tenants and students
If you are moving into or out of rented accommodation or a student house in our region, you can let us know online.
Who is responsible for the account?
If your water bills are included in your rent, your landlord will be responsible for the account.
If your water bills are not included in your rent, you will be responsible for the account.
You can find out who is responsible by checking your tenancy agreement or asking your landlord.
Set up your account
If you will be responsible for paying the water and/or sewerage bill, please set up an account.
Adding multiple names to your account
If you are living in a house share, you may want to add more than one name to the account.
Anyone added will be able to talk to us about the account. Only people named on the account can update or close the account.
Everyone living at the address will be responsible for paying the bill.
Close or update your account
If you are moving home and are responsible for the account, you will need to let us know.
Please update your account if you are moving somewhere within our region.
Please close your account if you are moving somewhere outside of our region.