Why we need you to give us information about yourself
This Privacy Notice lets you know how and why we collect and use your personal information. This includes what you tell us about yourself and what we might learn about you from others. This Privacy Notice explains how we do this and tells you about your rights.
We are a company that is licensed by the Water Services Regulation Authority (Ofwat) to supply water and/or sewerage services to you and we need your information to provide these services to you and charge you for the water and services you use.
We explain how we use your information in more detail in the rest of this Notice which we hope you’ll read carefully.
What personal data do we collect about you?
We may collect and use your personal data in the following ways.
Information you give us. You can give us personal information by filling in forms on our website www.wessexwater.co.uk (our site) or by contacting us by phone, email or otherwise. This might be information you give us when you register to use our site, sign up as a customer, pay us (through our site or otherwise), sign-up to or use a service including using our Live Chat on-line service, get involved in discussion boards and other social media areas of our site or enter a competition, promotion or survey. We also have accounts on sites like Facebook and Twitter that you could use to give us personal information and through other on-line channels that become available to us. The information you give us may include your name, address, email address and phone number, date of birth, National Insurance number, financial and payment card information and personal opinions. Sometimes, we’ll need to collect and use information about your health or that of people living with you (including people who might be called ‘vulnerable’) if it makes a difference to what and how we bill you or so we can be better prepared to help you if there’s a problem when we’re supplying services. Please see the section on Priority Services for more information. If you are applying for a job with us then we’ll ask you to give us your personal details so we can use them in the recruitment process. Please see further in our section ‘If you are applying for a job with us’. If you make a claim against us or we make a claim against you, we may use information about that claim, for example, sums owing or medical information as part of the claims process.
Information we collect about you. As well as you giving us information, we may gather it when we are providing a service to you. This might be meter readings we collect or you give us so we know how much water you use. We will also collect information about connections to the mains water, sewers and drains (including performance information such as pressure and flooding history) and may also collect details of land ownership and occupancy of any property. We might also receive information about you from other utility companies if you have registered for priority services with them and they have your consent to share it with us. We may also access information about you that is already publicly available. We may also collect personal data given to us if we meet you in person, for example, during a visit to your home, site or business premises.
Information we receive about you from other sources. We work closely with a number of organisations we trust (including business partners, companies we use to provide technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, debt recovery agencies) and may receive information about you from them. For instance, we may receive information from Bristol Wessex Billing Services Limited about you when they gather it on our behalf. We may also receive information about you from Save Water Save Money Limited where we have an agreement with them to fulfil a contract made by you after you have selected a ‘free’ product to save water. Save Water Save Money may contact you about their own marketing activities to confirm your preferences. We may also obtain information from organisations providing information about you to check if you are eligible for social tariffs.
Information we collect about you when you use our website. Whenever you visit our site we may automatically collect the following information: technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full uniform resource locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other water companies. We may also receive limited information about you (your supply point information and contact telephone number) from other water companies selling water to non-household customers so you can be notified of service-related issues including unplanned interruptions to water supply and emergency events. We may also receive information about you from other water companies through their legal obligations and legitimate interests where you receive water supply or sewerage services from them and us.