No water

If you have no water, follow our advice to identify the issue.

Check for work in your area

Emergency or planned work in your area could interrupt your water supply.

Check our incidents page and work in your area map to see if there is any work happening near you.

If there is, your supply should return to normal after our work has finished.

For planned work, we send letters to all impacted customers at least 48 hours in advance.

Unfortunately, we cannot do this for unplanned emergencies. Learn more about how we manage incidents.

If we are not carrying out work near you, the interruption may be caused by your internal plumbing.

Here are some checks you can carry out to find the issue:

Make sure your inside stop tap is fully open – follow our advice on how to find your stop tap.

If you recently used your stop tap, you may not have turned it back on properly.

If your cold water kitchen tap is working fine but your other appliances are not, your internal plumbing is most likely the problem.

You are responsible for maintaining your internal plumbing, so please contact a qualified plumber.

If your cold water kitchen tap isn’t working, please check if your neighbours are also affected.

If they have no water too, there will most likely be an issue with our pipework, so please contact us.