Water quality

The taste and appearance of tap water varies depending on where you live in our region.

Check your water quality and hardness

Use our postcode checker to find out about the water quality and hardness in your area.

White or brown water

Find out why you may have discoloured water and what you need to do to fix it.

Discoloured water

Hard water and limescale

See our advice on how to get rid of limescale and learn more about hard water.

Hard water

Taste and odour

Discover what you should do if you’re concerned about the taste or smell of you water.

Taste and odour

Water quality videos

Watch our videos to learn more about the causes and fixes for limescale, tastes, odours and discolouration.

Learn how to remove limescale from appliances.

More about your water quality

Forever chemicals

Discover what PFAs (per-and poly fluoroalkyl substances) are, their uses and how they are monitored.

Lead pipes

While there are no lead water mains in use within our region, lead pipework is still used in some areas.

How we test your water

If you have ever wondered what tests are carried out to make sure your water is safe, here is an A to Z of the substances we check.