On rare occasions we have to turn off the water supply to carry out essential work like fixing or replacing a pipe. If we need to turn off your supply, we’ll write to you in advance or let you know using our loudspeaker vans.
In the case of an unplanned interruption like a burst, we may also need to get in touch with you. However, we realise you may prefer us to contact you in a different way.
If you prefer we can:
- call you on the phone
- visit you at home
- contact a neighbour who can let you know.
If the water is going to be cut off for a while and you would have difficulty collecting an alternative supply of water, we can help by:
- giving you bottled water
- locating mobile water tanks near you
- collecting water from mobile water tanks and delivering it to your home.