Community Drop-Ins

If you want advice or have a question about our services, you can speak to us in person at one of our Community Drop-In sessions.


About the sessions

Our sessions, which are being held at locations across our water supply area, will give you the chance to speak with a Customer Adviser who will act as the point of contact for your local community.

They can:

  • answer questions about your bill
  • refer you for support if you are struggling to pay your bill
  • provide advice on saving water and avoiding blockages
  • answer questions about water quality, plumbing and drainage.

Watch this video to find out how they've helped customers so far.

Locations

The locations we will be holding our sessions at are pinned on the following map.

Chippenham Library

Market Place, Chippenham, Wiltshire, SN15 3HJ

Bath Central Library

19-23 The Podium, Bath, BA1 5AN

Devizes Library

Sheep Street, Devizes, Wiltshire, SN10 1DL

Trowbridge Library

Public Library County Hall, 484 Bythesea Road, Trowbridge, BA14 8BS

Yeovil Library

King George Street, Yeovil, BA20 1PY

Gillingham Library

Chantry Fields, Gillingham, Dorset, SP8 4UA

Warminster Library

Three Horseshoes Walk, Warminster, BA12 9BT

Salisbury Library

Market Walk, Salisbury, SP1 1BL

Woodhouse Gardens Pavillion

9 The Plocks, Blandford Forum, DT11 7AA

The Spire Community Centre

High Street, Poole, BH15 1DF

The Dry Dock

6-7 St Thomas Street, Weymouth, DT4 8EW

Dorchester Library

South Walks House, Charles Street, DT1 1EE

Bridport Library

South Street, Bridport, DT6 3NY

Chard Library

Holyrood Lace Mill, Holyrood Street, Chard, TA20 2YA

Taunton Library

Paul Street, Taunton, TA1 3XZ

Bridgwater Library

Binford Place, Bridgwater, TA6 3LF

Dates and times

You can attend our sessions on the following dates. Sessions will be held from 10am to 12pm and 1pm to 2pm.

You do not have to book – just show up on the day. If you would like to arrange a dedicated time slot, please email community@wessexwater.co.uk.

Location

Dates

Bath Central Library

  • Monday 27 January 2025
  • Monday 24 March 2025
  • Monday 19 May 2025

Blandford Forum

Woodhouse Gardens Pavilion 

  • Monday 2 December 2024

 

Blandford Library

  • Wednesday 5 February 2025
  • Wednesday 4 June 2025

Bridgwater Library

  • Tuesday 10 December 2024
  • Tuesday 25 February 2025
  • Tuesday 29 April 2025
  • Tuesday 24 June 2025

Bridport Library

  • Wednesday 4 December 2024
  • Wednesday 26 February 2025
  • Wednesday 30 April 2025
  • Wednesday 18 June 2025

Chard Library

  • Tuesday 18 February 2025
  • Tuesday 17 June 2025

Chippenham Library

  • Monday 20 January 2025
  • Monday 17 March 2025
  • Monday 12 May 2025

Devizes Library

  • Tuesday 7 January 2025
  • Tuesday 4 March 2025
  • Tuesday 6 May 2025

Dorchester Library

  • Tuesday 10 December 2024
  • Tuesday 11 February 2025
  • Tuesday 10 June 2025

Gillingham Library

  • Thursday 9 January 2025
  • Thursday 6 March 2025
  • Thursday 8 May 2025

Salisbury Library

  • Tuesday 14 January 2025
  • Tuesday 11 March 2025
  • Tuesday 13 May 2025

Taunton Library

  • Wednesday 4 December 2024
  • Wednesday 5 February 2025
  • Wednesday 9 April 2025
  • Wednesday 4 June 2025

The Dry Dock (Weymouth)

  • Wednesday 29 January 2025
  • Wednesday 26 March 2025
  • Wednesday 28 May 2025

The Spire Community Centre (Poole)

  • Wednesday 18 December 2024
  • Wednesday 19 February 2025
  • Wednesday 23 April 2025
  • Tuesday 24 June 2025

Trowbridge Library

  • Wednesday 15 January 2025
  • Wednesday 12 March 2025
  • Wednesday 28 May 2025

Warminster Library

  • Monday 20 January 2025
  • Monday 17 March 2025
  • Monday 19 May 2025

Yeovil Library

  • Monday 16 December 2024
  • Monday 10 February 2025
  • Monday 14 April 2025
  • Monday 9 June 2025

Helpful information

What to bring with you

If you have a billing enquiry it would be helpful to bring a recent bill or your customer number with you.

Ways to contact us

If you have any questions about this event or need help with another query, then please contact us.

Frequently asked questions

You can also visit our FAQ hub to find answers to our frequently asked questions.

How to refer someone for advice

If you are an existing support organisation that would like to refer a customer for additional advice, please email community@wessexwater.co.uk.