Community Drop-Ins
If you want advice or have a question about our services, you can speak to us in person at one of our Community Drop-In sessions.
About the sessions
Our sessions, which are being held at locations across our water supply area, will give you the chance to speak with a Customer Adviser who will act as the point of contact for your local community.
They can:
- answer questions about your bill
- refer you for support if you are struggling to pay your bill
- provide advice on saving water and avoiding blockages
- answer questions about water quality, plumbing and drainage.
Watch this video to find out how they've helped customers so far.
Locations
The locations we will be holding our sessions at are pinned on the following map.
Dates and times
You can attend our sessions on the following dates. Sessions will be held from 10am to 12pm and 1pm to 2pm.
You do not have to book – just show up on the day. If you would like to arrange a dedicated time slot, please email community@wessexwater.co.uk.
|
Location |
Dates |
|---|---|
|
Bath Central Library |
|
|
Blandford Library |
|
|
Bournemouth |
|
|
Bridgwater Library |
|
|
Bridport Library |
|
|
Bristol |
TBC |
|
Calne Community Hub and Library |
|
|
Chard Library |
|
|
Cheddar Library Only 10am to 12pm sessions available |
|
|
Chippenham Library |
|
|
Devizes Library |
|
|
Dorchester Library |
|
|
Gillingham Library |
|
|
Nailsea Library |
|
|
Salisbury Library |
|
|
Street Library |
|
|
Taunton Library |
|
|
The Dry Dock (Weymouth) |
|
|
The Spire Community Centre (Poole) |
|
|
Trowbridge Library |
|
|
Warminster Library |
|
|
Wells Library |
|
|
Weston Library |
|
|
Yate Library |
|
|
Yeovil Library |
|
Helpful information
What to bring with you
If you have a billing enquiry it would be helpful to bring a recent bill or your customer number with you.
Ways to contact us
If you have any questions about this event or need help with another query, then please contact us.
Frequently asked questions
You can also visit our FAQ hub to find answers to our frequently asked questions.
How to refer someone for advice
If you are an existing support organisation that would like to refer a customer for additional advice, please email community@wessexwater.co.uk.