How to make a complaint

We’re sorry you feel you need to complain to us.

We want to provide you with the best possible experience, so if you think our service has fallen below its usual standards, we want to hear from you. Your views will help us to put things right and make future improvements.

Our simple procedure below explains how to make a complaint and what we will do to ensure it is dealt with promptly.

If you would like a physical copy of our complaints information please contact us.