Blocked drains

A blockage can be unpleasant to deal with, so we will do our best to help where we can.

We clear blockages on our network for free, but if the blockage is on your pipework, you are responsible for clearing it.

What to do if you have a blocked drain

Watch this video which explains:

  • how to identify a blocked drain
  • how to locate the section of pipework it is on
  • who to call depending on where the blockage is.

Signs of a blocked drain

The common signs of a blocked drain include:

  • water or waste that’s slow to drain or not draining
  • water or waste backing up or overfilling
  • a bad smell coming from your drains
  • gurgling sounds coming from your plumbing
  • raw sewage returning into your home.

Locating and clearing the blockage

Please try to locate the blockage to find out who is responsible for clearing it.

Speak to your neighbours

If your neighbours are experiencing a similar issue, the blockage is most likely on the public sewer network.

We are responsible for clearing blockages on our network, so please report it online or call us.

Compare your upstairs and downstairs drainage

If your downstairs toilet and/or sink are draining fine, but your upstairs fixtures are not, the blockage is most likely on your pipework.

You are responsible for clearing blockages on your pipework. To clear private blockages, please contact a qualified drainage contractor.

If you cannot locate the blockage

If you think you think you have a blockage but cannot locate it, please contact us.

We will do our best to help.