Submit a meter reading
Once you have found and read your meter, you can send us a reading online.
Before you get in touch
To submit your meter reading you will need the following information:
- your meter reading (the black figures only)
- the meter serial number - you can find this on your bill
- your customer number - you can find this on your bill
- your personal details.
If you are moving house and need to send a final meter reading, please use our moving form.
If you are a business or non-household customer, please contact your retailer. Their contact details will be on your most recent water bill.
How to submit a meter reading
You can send us your meter reading using our online form.