Submit a meter reading

Once you have found and read your meter, you can send us a reading online.

Before you get in touch

To submit your meter reading you will need the following information:

  • your meter reading (the black figures only)
  • the meter serial number - you can find this on your bill
  • your customer number - you can find this on your bill
  • your personal details.

If you are moving house and need to send a final meter reading, please use our moving form.

If you are a business or non-household customer, please contact your retailer. Their contact details will be on your most recent water bill.

Black numbers

The black digits on your meter are cubic metres. There are 1,000 litres of water in a cubic metre.

How to submit a meter reading

You can send us your meter reading using our online form.