Apply for a water meter
Apply to have a water meter fitted to ensure you only pay for the water you use.
Why should you switch?
Switching to a water meter will allow you to take control of your bill.
Nearly three quarters of customers have a water meter and only pay for what they use, and 90% of customers who switch save more than £125 a year.
We’ve started to install smart meters. If your home is suitable, we may install one when you switch.
This will help us identify leaks faster. And in time, you will be able to view your usage data online, giving you more control of how much water you use and pay for.
With our Money Back Guarantee, there is no risk, as you can switch back if you don't save money in the first two years.
Fitting your meter
If you apply for a meter, we may install a smart meter if there is good connectivity.
We’ll aim to fit your meter within 30 working days. Sometimes it can take longer, but we’ll let you know if that is the case.
We will try to install the meter during our first visit, but if we cannot, we will leave a card to explain the next steps. Please read this card carefully, as we may need you to contact us to arrange access to your property.
Occasionally, it may not be possible to install a water meter. We will let you know if this is the case.
If we install a smart meter, you will not have access to your usage data at this stage – we will contact you when it is ready to view online.
Check who supplies your water
Find out if we supply you before applying for a meter by using our postcode checker.
Apply for a water meter
The easiest way to apply is online. If you have a tenancy agreement of less than six months, you will need your landlord's consent.
What if you change your mind?
We understand that some customers are unsure whether a meter will save them money, so we offer a Money Back Guarantee.
This is our promise that if you don't save money after two years with a meter, you can switch back to unmetered charges and we will credit your account with any overpayments.
Where will we fit your meter?
We will try to fit your meter in the pavement outside of your property, so you won’t need to be home when we visit. We will contact you beforehand to let you know when we will be fitting it.
If we can't fit your meter outside, we'll contact you to book an appointment to find a location for the meter inside your property. It should take less than an hour to fit your meter.
How will you be charged?
Your metered bill will be made up of a standing charge and a volumetric charge for your water and wastewater services.
The standing charge is a fixed annual fee for our services, and the volumetric charge is based on how much water you use.
To work out what this would mean for your bill, see the charges section below. Please note, the standing charges for metered and unmetered customers are different. This is because water and sewerage service charges are included in the standing charges for metered customers, whereas they are included in the Rateable Value unit rate paid for unmetered customers.