Sewer flooding can cause damage to your property and pose a risk to your health, so it’s important you act quickly.
We know how stressful it can be, so we will our best to help. We aim to respond to internal floods within two hours and external floods within four hours – but we will try to arrive as soon as possible.
If the flood has affected your property, you should also get in touch with your household insurance company right away. Your policy should cover any loss or damage caused by a sewer flood.
If sewage has entered your home or garden, or a road or street, please let us know immediately.
There are different types of floods, so it is important you know who to contact depending on where the flooding is coming from.
If rising water levels in a nearby river have caused a flood, please contact the Environment Agency.
If the flooding is coming from a highway drain, please contact National Highways.
If a blocked roadside gully has stopped rainwater from draining, please contact your local council.
If water rising up through the ground has caused flooding or surface water will not drain, please contact your local council.
If the flooding is coming from a public sewer, please contact us
Watch our video which explains:
When dealing with sewage, stay safe by:
If your gas meter or any appliances have been submerged, you should contact your gas supplier before using or lighting any appliances.
If your electricity meter, fuse box or any appliances or sockets have been submerged, you should contact your electricity supplier before using any appliances.
If you grow fruit and vegetables in your garden and they have been affected by the flood, you should throw them away and avoid planting anymore in the affected area for at least six months.
Where possible, we will also provide a free clean-up service. We aim to arrive within 12 hours for internal floods and 24 hours for external floods.
If you have experienced a sewer flood at your property, you could be entitled to compensation.