Accessibility Statement
This accessibility statement applies to the www.wessexwater.co.uk website. It does not cover other wessexwater.co.uk subdomains which have their own accessibility statements.
This website is run by YTL UK Group digital service. Our aim is to ensure everyone can access our services and that we do not discriminate on the grounds of disability.
We're committed to making our website accessible; we’ve used Recite Me to enable you to customise the site in a way that works for you.
Standards compliance
By structuring our website in a logical way, it has been developed to make it accessible to as many users as possible.
Recite Me
Recite Me aims to make our website more accessible to everyone. If you find it hard to read online or English is not your first language, Recite Me will help you to access content on our website more easily.
With Recite Me you can:
- change the font type and size to make it easier to read
- translate text into 90 different languages
- change the colour background and contrast
- listen to the text being read
- download an audio file.
You can use Recite Me now - you don’t need to download or install anything. Simply click on the Recite Me button above.
We hope you enjoy using Recite Me which is just one of the solutions we offer through our Priority Services scheme to support customers with additional needs.
Find out how to use Recite Me.
Live chat
If you are deaf, hard of hearing or have speech difficulties our live chat service enables you to instant message with one of our team. They can help you if you have a query about your bill, your account or the services you receive from us. This service is available Monday to Friday, 8am to 8pm and Saturday mornings.
British Sign Language (BSL)
If you are deaf, hard of hearing or have speech difficulties our video call service Sign Live is a free service that will connect you to a qualified online BSL interpreter and a member of our team.
CSS
We have used Cascading Style Sheets (CSS) to control the visual layout of the site. If your browser does not support CSS or you choose to override our style sheet with browser settings, the site is still readable/usable.
Screen size
In all browsers holding down the CTRL button and scrolling the mouse wheel up and down will zoom the entire site up or down in size accordingly.
Images
All images include the "ALT" attribute.
Navigation
The primary sections of the site are always available via the main navigation menu that runs along the top of the page. The contents of these sections can be accessed via the side navigation.
How accessible this website is
Parts of this website are not fully accessible. For example:
- some pages and document attachments are not written in plain English and are quite technical
- most older PDF documents are not fully accessible to screen reader software
- several videos do not have an audio description or transcript; these videos have been removed until they are accessible to a user
- some images do not have alt descriptions and are purely decorative.
Giving feedback and reporting accessibility problems with this website
We continue to look at ways to improve the accessibility of this website. If you find any issues not listed on this page, think we’re not meeting accessibility requirements or have a comment or question about the accessibility of this site please email webmaster@wessexwater.co.uk - this email should not be used for billing or operational enquiries.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Disproportionate burden
At this time we have not made any disproportionate burden claims.
Content that’s not within the scope of the accessibility regulations
PDFs
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix some of our historic annual reports. But we have made a commitment to ensure all PDFs and documents going forward will be made accessible.
Third party products and websites
Some parts of our website may require the use of third party services, including:
- cookie management
- customer reviews (Trustpilot)
- tag management/analytics (Google Tag Manager)
- live chat (Synthetix)
- maps and geospatial data (Esri ArcGIS, Google Maps)
- anti-bot checks (Google reCAPTCHA)
- embedded video players (YouTube, Vimeo).
Our website may also contain hyperlinks to external third party websites. We have no control over the content published on third party websites, their products or their accessibility.
What we’re doing to improve accessibility
We are continually working with our agencies to ensure accessibility is at the forefront of everything we do to ensure that our website and services is accessible to all.
Preparation of this accessibility statement
This statement was prepared on 16 September 2025. It was last reviewed on 16 September 2025.
This website was last tested in September 2025 against the WCAG 2.2 AA standard. This test of a representative sample of pages was carried out by the Shaw Trust Accessibility Services.
We also use findings from our own testing when preparing this accessibility statement.