Accessibility help

We're committed to making our website accessible, so we've used Recite Me to allow you to customise the site in a way that works for you.


Our aim is to ensure everyone can access our services and that we do not discriminate on the grounds of disability.

Standards compliance

By structuring our website in a logical way, it has been developed to make it accessible to as many users as possible.

Recite Me

Recite Me aims to make our website more accessible to everyone. If you find it hard to read online or English is not your first language, Recite Me will help you to access content on our website more easily. Recite Me allows you to change the size of the text, choose from 90 different languages and have the text read out to you. Find out how to use Recite Me.

Live chat

If you are deaf, hard of hearing or have speech difficulties our live chat service enables you to instant message with one of our team. They can help you if you have a query about your bill, your account or the services you receive from us. This service is available Monday to Friday, 8am to 8pm and Saturday mornings.

British Sign Language (BSL)

If you are deaf, hard of hearing or have speech difficulties our video call service Sign Live is a free service that will connect you to a qualified online BSL interpreter and a member of our team.

Find out how to use SignLive


We have used Cascading Style Sheets (CSS) to control the visual layout of the site. If your browser does not support CSS or you choose to override our style sheet with browser settings, the site is still readable/usable.

Screen size

In all browsers holding down the CTRL button and scrolling the mouse wheel up and down will zoom the entire site up or down in size accordingly.


All images include the "ALT" attribute.


The primary sections of the site are always available via the main navigation menu that runs along the top of the page. The contents of these sections can be accessed via the side navigation.

If you have a question or comment about the accessibility of this site email - please do not use this email for billing or operational enquiries.

Recite Me

With Recite Me you can:

  • change the font type and size to make it easier to read
  • translate text into 90 different languages
  • change the colour background and contrast
  • listen to the text being read
  • download an audio file.

You can use Recite Me now - you don’t need to download or install anything. Simply click on the Recite Me button above.

To find out what each button on the Recite Me bar does, see below.

We hope you enjoy using Recite Me which is just one of the solutions we offer through our Priority Services scheme to support customers with additional needs.