Help and advice

If you are experiencing an issue with our services or require additional support, the information below may help.

What's going on in your area?

Get the latest information about reported incidents and work taking place near you.

Your water

Discover more about the quality of your water supply, how to save water, what to do if you discover a leak and which pipes are your responsibility.

Customer filling up a glass from a kitchen tap


Find out which pipes you are responsible for, how to keep your drains blockage free and what to do if you experience a flood.

Customer pressing a toilet flush

Additional support

If you need additional help due to age, disability or during the cost of living crisis, find out how we can give you extra support.

Home improvements

If you are planning to make improvements to your home, check what you need to do when building an extension, altering a bathroom or installing a new washing machine.

House extension during works