Finding and reading your water meter

If you want to send us a meter reading, follow our advice to find and read your water meter.

You can also use your meter to check for leaks at your property

How to find your meter

You will most likely find your meter near your property's boundary – most meters are fitted near the front garden or pavement. They can usually be found in an underground chamber with a lid marked ‘water’.

If you don't find it outside, it may be inside your home. Indoor meters are typically found near the stop tap, which is usually under the kitchen sink, in your bathroom or near your boiler.

In flats and apartments, water meters can generally be found in the building’s communal cupboards or garages. However, they can sometimes be found inside each individual flat or apartment.

How to read your meter

Send us a water meter reading

If you would like to send us a meter reading, you can do this online.

Send us a reading

Understanding your meter reading

Your water meter records how much water you use in cubic metres (m3). There are 1,000 litres of water in a cubic metre.

If you need help reading yours, see a breakdown of what each part of your meter means below. 

Analogue display

 

Water use in cubic metres

The black numbers show your water use in cubic metres. We only need the black digits if you are submitting a reading. Submit a meter reading

Serial number

You can find this at the top of your meter’s case. It can be up to 15 characters long and made up of a combination of letters, numbers, hyphens and slashes.

Meter dial

This may spin rapidly when water is being used. If you aren’t using any water and you have a small leak, you may notice it spinning slowly.

Water use in litres

The red numbers show your water use in litres.

Digital display

 

Water use in cubic metres

The first line shows your water use in cubic metres. We only need this number if you are submitting a reading. Submit a meter reading

Serial number

You can find this on the side of your meter’s case. It can be up to 15 characters long and made up of a combination of letters, numbers, hyphens and slashes.

Water use in litres

The second line shows your water use in litres. If there is an ‘F’ at the end of this number, it means your current flow rate in litres per hour is being displayed.

Flow indicator

This will be visible when water is being used. If it is not visible, it means there is no water flowing through it.

E indicator

If the ‘E’ indicator displays continuously, the meter battery is low.

If you can’t access your meter

If you cannot access your meter for whatever reason, please contact us for help.

If it is not accessible, we may also be able to move it at no cost to you.