Sign up for Priority Services
If you need additional support due to age, ill health, disability, mental health or a temporary change in your personal situation, we are here to help.
What are Priority Services?
Priority Services are designed for customers with additional needs who may need extra help.
Signing up is free and you can choose which services you would like to receive.
If you need help with your bills, you may be more suited to one of our help-to-pay schemes.
Who is eligible?
Anyone who needs extra help is eligible. We offer support for a range of conditions, illnesses and situations. These include, but are not limited to, those listed below.
Ways we can help
We have worked with organisations and charities to identify the services that will provide the most benefit to customers with specific needs.
Watch this video or see the information below to learn about the different ways we can help.
Sign up for Priority Services
If you require extra support, simply sign up for free online and choose which services you would like to receive.
What to expect once you have registered
Once you have registered, you or your nominee will receive a welcome letter to confirm that we have added you to our register.
This will explain what services you have signed up for and provide a range of helpful advice and information.
We will check in with you every two years to make sure we are providing you with the best possible service. Within this period, we will try to contact you twice by text, email or post.
This will help us to ensure your details are up to date so that we can fully support you and tailor our service to your needs.
A customer’s experience with Priority Services
We support over 100,000 customers through Priority Services. Everyone’s needs are different, and our register is designed to provide tailored help.
Susan is one of the thousands of customers we've helped. Listen to her story to find out more about the support available.
Our vulnerability strategy
Read our vulnerability strategy, Every Customer Matters, which outlines our commitment to support those who need extra help.
Our strategy describes the work we have done in this area and our plans to widen support in the future. It was developed with the help of customers, organisations, charities and stakeholders.
