Reduced bill - Assist

Apply for Assist to receive a reduced bill based on your ability to pay.

Who can apply?

Assist is for those struggling to pay who need a large discount on their bill. You do not need to receive benefits to apply.

What do you need to apply? 

To apply for Assist you will need to seek free independent advice and provide details of: 

  • your income
  • household bills
  • any debts or savings you may have.

We will then reduce your bill in line with what the independent adviser says you can afford.

If you are waiting for an appointment with an independent adviser, we can temporarily reduce your bill.