Forms

If you are moving home, use this form to set up, update or close your account.

Use this form to set up a Direct Debit or amend an existing one.

If your personal details have changed, use this form to update them.

Use this form to let us know about the loss of a loved one.

If you receive means-tested benefits or tax credits, you may be eligible for WaterSure Plus – use this form to apply.

If you’re currently on WaterSure, use this form to renew your application or tell us you’re no longer eligible.

If you're a pensioner on a low income, you could be entitled to a discount on your bill – use this form to apply.

If you owe us money and receive benefits, you may be eligible for Water Direct – use this form to apply.

This form can only be submitted by debt advisers – use it to apply for Assist or Restart on behalf of your client.

If your bill was estimated or you are moving home, use this form to submit an accurate or final meter reading.

If we provide your water supply services and you want to switch to a meter, use this form to request one.

Use this form to switch back to unmetered charges (subject to certain conditions).

If all the rainwater from your property does not return to our sewer, use this form to apply for a rainwater drainage allowance.

If you’re on a water meter and have had to run your tap, use this form to apply for a flushing allowance.

If a leak, which has now been repaired, has increased your bill, use this form to apply for a leakage allowance.

Priority Services is designed for anyone who needs extra support – use this form to sign up for our free register.

If you have a query about your order or are having trouble placing an order, complete this form to let us know.

Join our local community user group and stay up to date or have your say on our future plans.

If you want to learn more about how we treat water and sewage, use this form to book a free site tour, school visit or virtual session.

Whether your experience was good or bad, you can use this form to leave feedback.

If you want a temporary water supply for an event or festival, use this form to request one.

If you suspect someone has connected to a hydrant without our permission, use this form to report it to us.

If you have suffered an injury or experienced damage to your property or vehicle and you think we are responsible, use this form to make a claim.