Blocked drains
Learn about the common signs of a blockage, who is responsible for clearing them, and who to contact if you have one.
What to do if you have a blocked drain
Watch this video which explains:
- how to identify a blocked drain
- how to locate the section of pipework it is on
- who to call depending on where the blockage is.
Signs of a blocked drain
The common signs of a blocked drain include:
- water or waste that’s slow to drain or not draining
- water or waste backing up or overfilling
- a bad smell coming from your drains
- gurgling sounds coming from your plumbing
- raw sewage returning into your home.
Locating and clearing the blockage
To locate the blockage so that you know who is responsible for clearing it, please carry out the following checks.
Speak to your neighbours
If your neighbours are experiencing a similar issue, the blockage is most likely on the public sewer network.
We are responsible for clearing blockages on our network, so please report it online or call us.
Compare your upstairs and downstairs drainage
If your downstairs toilet and/or sink are draining fine, but your upstairs fixtures are not, the blockage is most likely on your pipework.
You are responsible for clearing blockages on your pipework – we recommend contacting a qualified drainage contractor to clear private blockages.
If you cannot locate the blockage
If you think you think you have a blockage but cannot locate it, please contact us.
We will do our best to help.