Priority services

Priority Services

We want to give all our customers the best service at all times. We know that everyone's needs are different and our free Priority Services register is designed to help.

By joining Priority Services we can take into account any particular needs you may have due to your age, ill health, a disability, mental illness or something else.

As a Priority Services member you can:

ensure you always have easy access to water
choose how you receive your bill and information
ask for help with reading your meter
set up a password for when we visit.

Use our online form to join the register or update your details if you are already a member. You can also remove yourself from the register if you no longer need additional support.

Register online or update your membership

Register with your electricity distributor
Energy companies offer similar schemes and support. If you require additional help from us, you may also want it from them too. Find out more.

Benefits of being on the Priority Services register
Here are some of the ways we can support you as a member of Priority Services:

Electricity distributors

Electricity distributors also offer Priority Services, such as, password schemes or bills in large print/braille.

If you're medically dependent on electricity, elderly or disabled and potentially vulnerable in a power cut, or you have specific communication needs, you may want to sign up to your electricity distributor's Priority Services register.

In our region there are two companies that distribute electricity - the map below shows whether you live in the area supplied by Western Power Distribution (see area 7) or Scottish and Southern Electricity Network (area 9).

Find your electricity distributor.

Map showing distribution of electricity companies in the UK

Western Power Distribution logo
Priority Services Register

Western Power Priority Services Register

Western Power Distribution distributes electricity in the South West area. If you have a power cut, call 105.

Scottish and Southern Electricity Networks logo
PRIORITY SERVICES REGISTER

Scottish & Southern Priority Services Register

Scottish and Southern Electricity Networks distributes electricity in central southern England. If you have a power cut, call 105.