Occasionally we may need to turn off your water supply to carry out essential work.
Usually we let you know in advance, either by letter or using our loudspeaker vans.
However, if you are blind, partially sighted or have difficulties reading or understanding English, we can contact you by telephone.
If you have hearing difficulties we can arrange a home visit or we can contact a neighbour to let you know when your supply is likely to be affected.
If your water supply is interrupted we can provide you with bottled water.
If the water is likely to be off for a longer period of time and we need to use water bowsers, these will be located as conveniently as possible to you. We can offer assistance if you are unable to collect water from these bowsers.
If you use dialysis equipment or have a particular need for water, we will try to plan our operations around your needs.
In the event of an unplanned interruption we will contact you to advise you how long the interruption will last and what help is available