It is rare but sometimes we have to turn off the water supply to carry out essential work like fixing or replacing a pipe.
If we need to turn off your supply, we’ll write to you in advance or let you know using our loudspeaker vans. However we realise you may prefer us to contact you in a different way.
In the case of an unplanned interruption like a burst, we may also need to get in touch with you.
If you prefer we can:
- call you on the telephone
- visit you at home
- contact a neighbour who can let you know.
If the water is going to be cut off for a while and you would have difficulty collecting an alternative supply of water, we can help by:
- giving you bottled water
- locating mobile water tanks near you
- collecting water from mobile water tanks and delivering it to your home.
Do you have a particular need for water?
If you use dialysis equipment or have a particular need for water, please let us know. We will try to plan our work around your needs. If a main bursts we will deliver free bottled water to you and will keep in touch to let you know when the supply will be back on.