We are responsible for maintaining public sewers.
As a homeowner, you are responsible for private sewers and drains.
When a public sewer gets blocked, we will unblock the sewer free of charge; you are responsible for dealing with a blocked private sewer or drain.
Before employing a drain clearance service, it is important to check whether a blockage is in a public or private sewer. If you think you have a blocked sewer, please contact us so we can find out whether it is a public or private sewer.
Most blockages can be cleared within minutes so if it is your responsibility remember to obtain a clear breakdown of the costs involved before employing a contractor.
If you are affected by sewer flooding, we are able to help and, where appropriate, pay compensation.
Our sewers are not designed to cope with modern disposable products and as a result these items can cause blockages.
Around 75% of blockages involve disposable items and this costs British householders millions of pounds annually in plumbing bills.
To avoid this unnecessary expense follow our advice on how to avoid blockages.