Spotting leaks

You may have a leak if you notice:

  • areas of lush vegetation
  • a big drop in water pressure
  • damp patches on the ground
  • an unexplained change on your bill.

How to check for a leak

If your property is metered and the meter dial is turning when you are not using any water, it is likely you have a leak.

Turn off your internal stop tap and check the meter. If the meter dial has stopped turning you may have a leak inside your property.

We suggest you contact a plumber. To find one, visit  WaterSafe.

If the meter is still turning when the stop tap is off, it is likely that you have a leak on your private supply pipe and you should contact us.

Are you covered?

Check your household insurance policy to see what it covers - some policies cover repairs to internal pipework but many don't. We're here to help so get in touch if you want to check what you're responsible for.

Find your stop tap

If you think you have a leak you need to locate your internal stop tap and check to see if it shuts off the water to all of your property.

It is worth making sure you know where your internal stop tap is. It is often located under the kitchen sink.

It should be in good working order so you can turn off your water in an emergency.

If it isn't working, please call a plumber. To find your nearest plumber, visit WaterSafe.

How we find leaks

14,500

leaks were fixed last year (2017/18) - thanks to our leakage inspectors we’ve met our target for another year.

Find out how we’re fixing leaks across our region as we follow leakage inspector Pete Wood for the day.