Money Back Guarantee

Switching to a water meter is risk-free with our Money Back Guarantee.

We understand that some customers are unsure whether a meter will save them money, so we offer a Money Back Guarantee.

This is our promise that if you don't save money after two years with a meter, you can revert back as if you had never switched, and we will credit your account with any overpayments.

If you’re paying more than expected after your first year with a meter, we will write to let you know.

If you still haven’t saved money after two years, you will have to get in touch within 30 days of receiving the bill at the end of your second year if you want to switch back to unmetered charges.