Water Direct - using benefits payments

If you are behind on your water bill and receive benefits we can take payments directly from your benefits under Water Direct.

Suitable if:

  • you are in debt with your water bill and receive benefits.

Key features:

  • You don’t have to remember to make payments. 
  • We will take no action to recover your debt while you are on Water Direct. 
  • You can pay any arrears directly from one of the following benefits: 
    • income support 
    • income-based jobseeker's allowance 
    • pension credit
    • universal credit. 

To qualify:

  • you will need to be more than £50 in arrears 
  • you need to have two failed payment arrangements or a debt recovery reminder 
  • you or someone in your household must receive at least one of the following benefits:
    • Income Support 
    • Jobseeker's Allowance 
    • Employment & Support Allowance 
    • Universal Credit 
    • Pension Credit 

What do I need to apply?

To complete this application you will need:

  • your personal details 
  • the details of the person receiving benefits (if not you) 
  • date of birth and National Insurance number of the person receiving benefits 
  • the type of benefit(s) being received.