Suitable if:

• you are in debt with your water bill and receive benefits.

Key features:

• You don’t have to remember to make payments. 
• We will take no action to recover your debt while you are on Water Direct. 
• You can pay any arrears directly from one of the following benefits: 
• income support 
• income-based jobseeker's allowance 
• pension credit
• universal credit. 

To qualify:

• you will need to be more than £50 in arrears 
• you need to have two failed payment arrangements or a debt recovery reminder 
• you or someone in your household must receive at least one of the following benefits:
• Income Support 
• Jobseeker's Allowance 
• Employment & Support Allowance 
• Universal Credit 
• Pension Credit 

To complete this application you will need:

• your personal details 
• the details of the person receiving benefits (if not you) 
• date of birth and National Insurance number of the person receiving benefits 
• the type of benefit(s) being received.