Water Direct - using benefits payments
If you are behind on your water bill and receive benefits we can take payments directly from your benefits under Water Direct.
Suitable if:
- you are in debt with your water bill and receive benefits.
Key features:
- You don’t have to remember to make payments.
- We will take no action to recover your debt while you are on Water Direct.
- You can pay any arrears directly from one of the following benefits:
- income support
- income-based jobseeker's allowance
- pension credit
- universal credit.
To qualify:
- you will need to be more than £50 in arrears
- you need to have two failed payment arrangements or a debt recovery reminder
- you or someone in your household must receive at least one of the following benefits:
- Income Support
- Jobseeker's Allowance
- Employment & Support Allowance
- Universal Credit
- Pension Credit
What do I need to apply?
To complete this application you will need:
- your personal details
- the details of the person receiving benefits (if not you)
- date of birth and National Insurance number of the person receiving benefits
- the type of benefit(s) being received.