Who's WaterSure Plus for?
It is for any qualifying customer who has a water meter and lives in a low income household with unavoidably high water use.
You must receive a means tested benefit or tax credit as well as either:
- child benefit for three or more children living at home under the age of 19; or
- have higher than average water usage in your household due to a medical condition.
How does WaterSure Plus work?
We cap your metered bill in line with the average metered bill so you won’t be charged more than the capped amount for reasons you cannot help.
If your metered bill is lower than the Watersure Plus charge, we will only charge you for the lower amount.
We will contact you each year to reapply.