New customer

Set up an account

If you are new to us, welcome to Wessex Water!

To set up an account, please fill in our form: 

You'll need the following information:

  • the date you moved in
  • your new address
  • an initial meter reading if your new home is metered*. If you are unable to get a meter reading, please call us to arrange a meter reader to visit. We will read it on the weekday you move provided you give us five working day's notice.

*We aim to install a water meter in unmetered properties when there is a change of occupier following a property for sale or a new tenancy.

Once your account is set up

Moving in checklist

Here are five things to do after you've moved into your new home:

Need more help?

You'll find lots of useful tips and information in our help and advice section. If you need further help, contact us.