Pay by Direct Debit

Spread your bill over monthly payments and choose a payment date that suits you.

Before you start

You will need the following:

• your personal details
• your customer number and schedule number - you can find this on your latest bill
• your bank account details.

If you find the payments are not affordable, please contact us and we will discuss alternative payment options with you.

If you're a metered customer

The easiest way to pay is by Direct Debit over 12 months. Alternatively, you can pay the full amount when you receive your bills twice a year.

If you pay your bill monthly, you will build up credit through your monthly payments, throughout the billing period.

We review your monthly payments once a year and adjust them based on your usage, the balance on your account, and any changes in charges. We aim to read your meter twice throughout the year.

If you’re an unmetered customer

You will get a bill once a year. You can pay it monthly over ten months with Direct Debit, twice a year or pay it all at once when you receive it.

If your Direct Debit payments change

We will notify customers if their monthly payments are set to change.

It will become effective within 10 working days of your next payment (unless you receive different advice).

How to adjust your payments

We understand circumstances can change, so please contact us if you would like us to review your payment amounts or preferred payment date, or if you need help paying.