Debt support scheme - Restart

If debt is affecting your ability to pay, you could be eligible for Restart.

Who can apply?

Restart is designed for customers who have significant water debt they can't repay and cannot afford their ongoing water bills.

How does it work?

You will have to pay the charges for the current year. We will then reduce your debt by an equivalent amount at the end of the year.

If you continue to pay your current charges in year two, we will clear your remaining debt.

After you have applied

Once we receive your application, we'll let you know if you have been accepted within five working days.

Apply for Restart

You will need to submit an income and expenditure form to apply for Restart.