Use our text relay service
Relay UK is a free phone service for anyone who has difficulty hearing or speaking.
They will connect you to a relay assistant who will help you communicate over the phone. The relay assistant can either:
- type what the caller is saying so you can read their responses (if you can’t hear)
- read your written responses to the caller (if you can’t speak).
When prompted, please enter the relevant phone number.
Calls about your bill or account should be directed to 0345 600 3 600 (Monday to Friday, 8am to 6pm; Saturday, 9am to 1pm).
Calls about your water or sewerage services should be directed to 0345 600 4 600 (Monday to Friday, 8am to 6pm; for emergencies, you can call this number 24/7).